Welcome to Virnika 👋
Your AI-powered restaurant phone system is ready to transform how you handle orders.
Agent Penny answers calls, takes orders, and Agent Adam analyzes performance—all automatically.
🚀 Get Started in 15 Minutes
What You'll Need:
- Your Virnika DID number (check your onboarding email)
- Access to your phone provider (to set up forwarding)
- 15 minutes to test (best during slow hours)
The 4-Step Launch:
Tell your phone company to forward calls to your Virnika DID number.
Make sure Agent Penny understands your items and modifiers.
Set hours, payment methods, and custom greetings.
Run through our test scripts to verify everything works.
📖 Quick Reference
Most Common Questions:
"Where's my Virnika DID number?"
→ Check your onboarding email subject line or first paragraph
"Which phone setup should I use?"
→ 80% of restaurants use Simple Forward (just forward all calls)
"How do I test if it's working?"
→ Call your restaurant from your cell phone. You should hear Penny answer.
"What about payments?"
→ Two options: SMS payment links or pay-at-pickup
"Something's not working!"
→ Troubleshooting Guide or email support@virnika.ai
🎯 Setup Timeline
Day -7: Schedule call with phone provider
Day -3: Configure phone forwarding
Day -2: Optimize menu & test calls
Day -1: Final testing & adjustments
Day 0: Go live! 🎉
📚 All Resources
| Setup & Configuration | Operations |
|---|---|
| Telephony Setup Guide | Testing & Go-Live Guide |
| Menu Optimization Guide | Troubleshooting Guide |
| Configuration & Payment Setup | Billing & Support |
✅ Pre-Launch Checklist
Before going live, confirm:
- Calls reach Agent Penny when you dial your restaurant number
- Menu items and prices are accurate
- Payment collection works (test both SMS and pay-at-pickup)
- Transfer to staff works when customers ask for a manager
- Dashboard at analytics.virnika.ai shows your test calls
- You've run through all 6 test scripts
🆘 Get Help
Email: support@virnika.ai
Slack: Your dedicated channel (if applicable)
Dashboard: analytics.virnika.ai
Response times:
- Critical issues: Within 2 hours
- General questions: Within 24 hours
- Feature requests: Weekly review
Most setup issues come from incorrect phone forwarding. Double-check with your phone provider that calls are forwarding to your exact Virnika DID number with no modifications.